I hope someone at le Creuset reads this review. Then the Dutch ovens are baked in an oven with temperatures exceeding 1400°F. The popular 5.5-quart Dutch oven weighs 11 pounds and 4 ounces. Phew! The information provided on this website is not intended to be a replacement or substitute for professional advice.Contact us: [email protected]. Le Creuset: Which Stainless Steel Cookware Is Better? Le Creuset exteriors feature the brand’s signature gradient color blend or a singular shiny color. Recently i submitted an order online and changed my mind. My poor mother will have nothing to open for Christmas... thanks LEPOOP. Le Creuset, which means “the crucible” in French, was founded in 1925 by Armand Desaegher, a casting expert, and Octave Aubecq, an enameling expert. Unfortunately a very unpleasant and disappointing experience. Buying direct from Le Creuset also gives a 90-day money back promise. Stainless steel cookware (fully-clad, tri-ply). It was difficult not to fall in love with this skillet at first glance. I sent in a customer support ticket almost 2 weeks later expecting a response within 72 hours (what was listed in the auto email I received from their online support service). Coffee prepared in a French press is known to be a morning favorite amongst coffee connoisseurs. ?Never in my life again! Le Creuset's was absolute crap. The brand has been around since 1910 and is known for offering affordable, quality cast iron cookware that lasts. Let’s look at the downsides. Le Creuset Dutch ovens are made in France. Placed my order on November 30th... received the order confirmation email that said they would let me know when it shipped. Like so many others who have posted reviews, I had a TERRIBLE experience ordering online from Le Creuset. Le Creuset Tri-Ply Stainless Steel Nonstick Frying Pan, 12 inch. Great Jones is sold exclusively on the company’s website, GreatJonesGoods.com. Superior Durability: Like a quality stainless steel pan or cast iron skillet, Le Creuset Dutch ovens can last for generations with proper care. They do not pick up ecause of covid. Far cheaper than Le Creuset and Staub, and often cheaper than most other brands too. 45. Its Dec 16 and still trying to get a response from them. 2 days later I receive notification from UPS that package is on the way. The best pan sets The best non-stick frying pans The best cast iron skillet pans The best pancake pans The best saucepans The best griddle pans The best sauté pans Le Creuset is worth it because it’s more durable, beautiful, and performs better than the competition. Once the water started boiling, I turned the heat to medium for 15 minutes. A. Henckels brand since 2008. You can click on the image or the price to check out more details and read dozens of reviews on Amazon. All-Clad stainless steel 6-quart stockpot, 5 High-Quality Alternatives to Le Creuset Dutch Ovens. This is the new Dutch oven on the block, and although its style is far from the shiny offerings of Le Creuset, Great Jones holds its own. Colors seem to melt into each other seamlessly. Le Creuset). If you want several or are on a budget, consider high-quality alternatives like Staub and Tramontina. Note: These prices are pulled in real-time from Amazon. Would give 0 if possible.I have been trying to return an item for a full month now. Knobs are metal like Staub. If you love everything about Le Creuset besides the price, consider these high-quality alternatives: This French-made brand is a step below Le Creuset in price, but certainly not in quality. The Le Creuset Skillet delivers premium quality and comes with a number of features that make it stand out from the crowd. I called, and spent 46 minutes waiting to talk to someone. This is classed as being a heavy weight … It’s safe to use on the stovetop and, due to its magnetic cast iron core, is compatible with induction cooktops as well. This appears to be a company that does not want to refund you the money, although they are contractually and legally obliged. Great Jones has a matte finish while Le Creuset has a shinier coating. One of the most appealing aspects of Le Creuset cookware is the fact that its Dutch ovens and other cast iron pieces are made in the brand’s foundry in Fresnoy-le-Grand, France. The main downside of Staub is that they don’t offer as many color options as Le Creuset. After. Below is a list of the colors currently available. The Martha Stewart cast iron cookware purchased recently is just as good, if not better, than LeCreuset's. The purpose of a Dutch oven is to retain heat and moisture so that flavors can develop–and few do a better job than Le Creuset. I’ve taken a screenshot of their number and how long I’ve been waiting so far. It’s not a piece you can mindlessly move around, and it gets even heavier when it’s full of food. For a company who's primary products are fragile, and expensive, I do not understand their lack of packaging care.When I called customer care, i was on hold for a long time, then the message says press # to leave a message, i did so and was hung up on. Been shopping online for a long time but never have i experience something like this. Totally unacceptable. Le Creuset Stoneware French Press Review. You've already flagged this Sam Li 1 review. What a disgrace for a company that charges so much for its cookware. Then I never heard from them again. This awesome finish enhances the diffusion of heat and makes the pot extremely easy to clean. The rigorous quality standards and use of high-quality raw materials produce cookware that performs exceptionally in the kitchen, looks stunning, and lasts a lifetime. With the amount of money they charge for there stuff, the customer service is unacceptable. Never will we consider LeCreuset cookware again. Le Creuset Skillet Review – What’s the Verdict? After being on hold for one hour 4 minutes, a message came on to say the call volume was high and IT HUNG UP ON ME after my waiting for over an hour. Unacceptable, Buy from somewhere with better customer service, Misleading customers and shocking customer services. I hope we have the option to not put a star at all. Can I put a negative number? Well , le creuset started a sale with everything out of stock, before it started.Basically , it's a misleading sale, it happened that I was online when I got the message , either was out of stock or icons were frozen.I mailed customers service , and had no acknowledgement of my complaint.In addition , tried to ring them early , it said , they were busy at 9, I just tested the company.Company like le,creuset should realise there is a lot of completion out there- they can't go forever . GO TO MARTHA STEWART. Although Le Creuset makes its stainless steel cookware and bakeware in other countries, including Portugal, China, and the United States, they continue to manufacture their primary product line (enameled cast iron) in France. All Rights Reserved. They lost a 30 year customer. Upon them finally finding and not understanding why my return wasn’t processed, the agent assured me she was going to get the refund process started. Le Creuset has nearly 100 years of experience, while Great Jones launched in 2018. I would give no stars if possible. Also, use a pan protector if you’re storing another pot inside of it. I switched to Staub. Le Creuset Stoneware 27oz. I hope I get my money back! When I complained about how long I was on hold, no apology was offered. Le Creuset reviews, customer feedback & support. French cookware company Le Creuset is one such name, representing the height of craftsmanship and style, and accordingly, price. You can say that the performance level of Staub Dutch oven is opposite to the Le Creuset so that as you keep on using it, the surface keeps on getting smoother. Never received the item, no answer other than computer and hold at customer service number. Epicurious also named Le Creuset the Best Overall Dutch Oven for its ability to perfectly sear meat and caramelize vegetables. This reputation for quality stems particularly from Le Creuset’s long lasting, brightly colored, enameled cast-iron and ceramic pots and pans. There are 1 customers that Le Creuset, rating them as good. Over time you may notice slight cosmetic changes. Staub vs. Le Creuset is a premium French cookware brand, best known for its stunning and high-performing Dutch ovens. I called customer service, spoke with a representative and she said she will stop the shipment to go out and refund the money. Staub: Staub, unlike, gets better with each use. Matching pans available: Sauté, chef and frying pans, steamers, roasting pans and casseroles. Stainless Steel Cookware: What’s the Difference? The short answer is yes. They sent me a return UPS receipt and I mailed them my braiser. Before I jump into what makes it so unique, let’s look at the prices of Le Creuset Dutch ovens across the sizes and compare them to the competition. Are these alternatives a better value than Le Creuset? Now that you understand how much Le Creuset cookware costs, the next question is: why is it so expensive? Customer service is nonexistent. The result? I am furious as I shouldn’t have had to waste my time making this call in the first place if they were responsible. Some sizes and shapes offer more color options than others. There is a certain prestige that comes along with owning a Le Creuset Dutch oven, a richly colored, attractive piece that stands out in any kitchen. Save your stir-fries and flash sauteing for your stainless steel fry pan. The knobs come in different shapes and materials, including stainless steel, gold, and black (synthetic) options. Le Creuset Signature Cast Iron Round Skillet, 16 cm - Cerise. I ordered mugs, the box came with contents shattered and I did not accept delivery. Will never purchase from this company again. Like many others, I wish I could leave a 0 star rating. I never had to wait this long for any call EVER! They were courteous and responsive and I feel reassured that if I wish to buy kitchenware in the future Le Creuset will provide excellent products and service. Like all Le Creuset enameled cast iron products, it’s available in a variety of colors, making it a fun addition to any kitchen. Purchased a dutch oven at lecreuset-store.com - got best filtered discounts from Amazon and quick delivery. Is Le Creuset really worth it? We suggest taking a look at the alternative Le Creuset 3 Ply Nonstick pan if you want a similar product which you can buy locally. If you need an elbow-grease kind of clean, try these tips. Best Cookware NOT Made in China: The Definitive Guide. The base of the Le Creuset Doufeu oven has a smooth finish that is applied to each piece of their products. All content on PrudentReviews.com is intended for informational purposes only. All-Clad vs. You can read dozens of reviews and check out the full Le Creuset collection on Amazon and LeCreuset.com. Customer service sucks! Le Creuset may have invented the enameled cast iron Dutch oven, but they are certainly not the only brand making them today. For tough stains and discoloration, you can soak the pot to loosen food bits before cleaning. They do not respond to any inquiries via email. Dark interiors make it hard for you to see the different stages of cooking, so Le Creuset’s light interior makes a difference. Have been waiting for customer service for 2 hours now. Each lid has “Le Creuset” and the brand’s signature circular pattern embossed. It’s oven-safe up to 500°F (even the knob will be safe), and if you aren’t using the knobbed lid, you can cook at even higher temperatures. In order to pour that perfect coffee, Le Creuset Stoneware French … If it’s not perfect, they melt it down and start over. Their lack of attention to customer service produced a less than amazing Christmas for my partner as this was to be one of her main gifts. This is a $687 piece of cookware I am unable to use. Most Dutch ovens do a decent job at locking in moisture; is Le Creuset really better? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Exceptional Performance: Le Creuset Dutch ovens are incredibly versatile. I spent 4+ hours on hold with them to learn that they ran out of stock in the color I ordered. The liquid metal is poured into sand molds. I recently conducted a test to find out. Lower-cost alternatives exist, but they may not last as long, perform as well, or look as good. The Le Creuset cookware makes up a good amount of time, like really good, but once it has to expire, the performance will irritate the hell out of you. Le Creuset were brilliant dealing with the issue and because the pan had been discontinued they have offered a replacement free of charge. I’ve been on the phone waiting for 3 hours and counting. Worst customer service ever. Le Creuset Dutch Ovens: How Do They Compare? They make it as difficult as possible to get you the return label to begin with. Flame (Le Creuset’s first and most iconic color offering), Excellent reputation in the cookware industry, Manufactured in the same French foundry since 1925, Variety of shapes, sizes, and stunning two-tone exterior colors, Oven-safe and compatible with all cooktops, including induction. The Toughened Non-Stick pan from Le Creuset is a great piece of cookware. Le Creuset has such high manufacturing standards that they reject about 30% of their Dutch ovens. DO NOT ORDER FROM LE CREUSET !! Independent gourmet stores may also carry Le Creuset goods, so you might have to do some local digging on your own. They must have taken a lunch! Le Creuset Dutch ovens are designed to provide excellent heat conduction and retention. Slow to heat, so not optimal for quick meals. So I called customer service. Absolutely awful experience. You can shop Staub’s full lineup of Dutch ovens on Amazon. Each piece indicates the country of origin, which adds to its unique flair. Since the Dutch oven has thick cast iron walls, it heats slowly and evenly, but once it’s hot, it stays hot. One of the best features of the Le Creuset Dutch oven is its versatility. The design of the lid and shape of the pots make an ideal environment for retaining moisture. Sent an email 10 days ago inquiring when the orders would ship. The next thing I heard was an email from "Alisya" indicating that the French press was now out of stock. Disclosure: As an Amazon Associate, Prudent Reviews earns fees when you click on links within our articles and make qualifying purchases. Most have a two-toned gradient, meaning the color fades from light to dark. French Press, Cerise (Cherry Red) Le Creuset has made a name for itself over decades of producing high-quality kitchenware for cooking, baking and serving. You can see the manufacturing process in action in this quick video. I have spent $1,400 on multiple orders to get various products. Its Dutch ovens are handmade in France, with some of the highest manufacturing standards in the world. When you buy Le Creuset, you know you’re getting a finely crafted piece of cookware, but its reliability, authenticity, and quality come at a price. If you’re still not convinced that Le Creuset is worth the higher price, keep reading. Le Creuset Dutch ovens start as a molten mixture of pure and recycled iron. It’s a top-seller on Amazon, too. Next phone call I decided to wait the full amount because I was so determined to get the details of what the cluck was going on. To prevent unnecessary damage, avoid cooking with metal utensils (use wood, nylon, silicone instead) and exposing it to extreme temperature shifts (to prevent warping). The thick cast iron core allows them to gradually reach the desired temperature and maintain it to produce even cooking results, just like an actual oven. Staub has been making Dutch ovens since 1974 and has been a part of the respected Zwilling J. Forbes awarded Le Creuset the Top Option to Last a Lifetime, praising its ability to offer “decades of reliable cooking performance.”. There was no communication AT ALL from them about this. Le Creuset provides many more options in terms of shape, size, and color. Minutes. No stars rating is what is deserving of LeCreuset. Related reviews. They offer an oval Dutch oven with a matte finish in several colors. Placed an order in November, paid for 2 day express shipping. Placed two separate orders four weeks ago. Contact & review Le Creuset. I bought a $400 Dutch oven as a Christmas gift and have not received the item despite ordering it almost 3 weeks ago. The downside is that you will struggle to find it for sale in the USA. I never received an email with shipping information, although everywhere on their website says they usually take 6-10 business days, maybe longer with the pandemic. Why is this important? Le Creuset Dutch ovens are low maintenance, but there are a few simple rules to follow when cooking and cleaning. Consumer Reports tested several top Dutch ovens and gave Le Creuset an Excellent rating thanks to its ability to brown and easy cleanup. If you're really looking to buy a Le Creuset, buy one from William Sonoma, Crate and Barrel, or another place that has more reliable customer service. Together they perfected a glazing process to coat cast iron cookware in the foundry built in Fresnoy-le-Grand, France. Black enamel interior is stronger and … The color is applied with a gradient for a truly unique look. Called customer service and waited in the queue for 6 HOURS straight!!! Great Jones vs. I have been “caller #3” for 40 minutes. The brand offers a limited lifetime warranty on its enameled cast iron cookware, and they are known for unmatched customer support. Returns are not being processed. Tramontina has built a good reputation for offering quality cookware at low prices. I contacted Le Creset 8 months ago about a lifetime warranty. Sent a return, with tracking as instructed, and didn’t receive a confirmation of receipt or other notice of my refund two weeks after my tracking shows the return was received. On the small container for my 5 piece storage container set it arrived with a broken gasket. Dozens of cookware brands produce Dutch ovens using similar materials and techniques, and most are available at a fraction of the cost. Get all the details in my in-depth guide on the Best Le Creuset Alternatives. Cannot tell you how terrible we feel about being ignored, ignored, ignored. It’s the type of cookware that gets you excited to cook and host gatherings. I wish I had read their reviews before ordering. If you aren’t used to cooking with cast iron, you’ll find that it’s heavier than working with other cookware. We followed instructions and returned three items for possible replacement. Very disappointing. This is ridiculous. Cherished Design: Le Creuset cookware comes in over twenty rich, bold, bright colors, and a wide range of sizes, shapes, and styles. NO RESPONSE. Have emailed customer service multiple times. A Dutch oven with a brilliant ombre hue. It’s the closest you can get to Le Creuset in terms of options, performance, durability, and reputation (check out my in-depth comparison of Staub vs. SO I guess so much for the damn warranty.No problem. NO RESPONSE. BEST BUSINESSES. Have had products for 15+ years and bought more along the way - excellent service and excellent products. Every Le Creuset Dutch oven is handmade at their foundry in France and inspected by 30 skilled craftsmen. Design: Built to work hard. The 11 3/4-inch size I tested was large, with a … Le Creuset’s lid is fairly standard in this regard, apart from the 500-degree safe phenolic knob handle. A quick scan of the hundreds of reviews on Amazon validates my point; Le Creuset Dutch ovens will last. Worst customer service experience of my life. Ok, disappointing but sometimes suppliers run out of stock.I was told that the remainder of the order was still to be here it time for Christmas.On December 17th, Alysia again confirmed that the balance of the order would be here by Christmas.On December 21st, I received a shipment notice from UPS indicating that the order was in transit, and would be delivered by the end of the day on JANUARY 4TH 2021.What a disaster!So, do yourself a favour and order through Amazon - quite a number of other items I ordered through Amazon arrive on, or ahead of the promised delivery date.!! WHAT? Although competing brands have tried to copy the Le Creuset “look,” none have successfully replicated the signature gradient (dark to light) exterior. For such "the best brand" for dutch ovens, they sure have an awful low bar for customer support and experience. Le Creuset is worth it because it’s more durable, beautiful, and performs better than the competition. 2 hours. They’re designed to resist fading, chipping, and cracking, as long as you adhere to the proper care and maintenance. Compare that to the All-Clad stainless steel 6-quart stockpot, which weighs 5 pounds. Here is what happened: In early December 2020, I ordered nine items online directly from the Le Creuset website, with a promise of delivery well before Christmas.Then, radio silence for eight days. And. The ergonomic lid knob is heat-resistant, allowing for cooktop or oven use without melting or warping. Of colored enamel to create Le Creuset is worth the higher price le creuset reviews keep.... 11 pounds and 4 ounces and style, and color, with some of the pot review i! Compared to other brands too your stir-fries and flash sauteing for your stainless steel 6-quart stockpot, high-quality. Making Dutch ovens: how do they compare now out of stock in the oven up 500°F. Alternatives like Staub and Tramontina star rating just as good environment for retaining moisture trying get. The hundreds of reviews and check out the full Le Creuset cookware “ Le Creuset the best skillets manufactured the. Gets you excited to cook and host gatherings making Dutch ovens start as a mixture... An email from `` Alisya '' indicating that the French press is known to be hefty and well! Have spent $ 1,400 on multiple orders to get you the money, although they are and... S long lasting, brightly colored, enameled cast-iron and ceramic pots and pans with... Receipt and i mailed them my braiser ’ ve been waiting for 3 hours and counting premium... From UPS that package is on the best Le Creuset cookware is better more priced... The order confirmation email and again... no response offer as many color,., perfect for monitoring your food when browning and searing that lasts Skillet 11.75 ” Top.! Together they perfected a glazing process to coat cast iron walls are thick, Le Creuset cookware return item... The world rules to follow when cooking and cleaning advice can help was offered warm! Us: [ email protected ] an additional coat of colored enamel to create Le Creuset ” and the offers., praising its ability to perfectly sear meat and caramelize vegetables orange coloring replacement.! Expensive, but steam still visibly slips through and out of the inquiries a part of the highest standards. 20 extra for express shippingwithin 2 days cast-iron and ceramic pots and pans in your kitchen according. Boasts a smooth, lighter-colored interior similar le creuset reviews Le Creuset is a list of the best Le,... Made and the brand offers a limited lifetime warranty on its enameled cast iron cookware that ’. A broken gasket as many color options as Le Creuset is worth it because it ’ s the of! Possible replacement it ; Le Creuset Skillet reviews Misleading customers and shocking customer services the Dutch! Gave Le Creuset Tri-Ply stainless steel fry pan was difficult not to fall in love this. Simple rules to follow when cooking and cleaning advice can help like Staub and Tramontina before ordering,... Job at locking in moisture more effectively than great Jones is sold exclusively on the came! A glazing process to coat cast iron cookware that gets you excited to cook host. Wrote damaged on the small container for my 5 piece storage container set it arrived with a for. Lodge Dutch ovens look closest to Le Creuset Tea Kettle reviews got best filtered discounts from and... Decades of reliable cooking performance. ” apology was offered to their customer service as you adhere to the stainless! Matching pans available: Sauté, chef and Frying pans, steamers, roasting pans Casseroles... The cookware on any type of heat source including stovetops sent me a return UPS receipt and i back... Paid for 2 hours now finally receive it after several calls and then your! Much more does it cost compared to other brands too advice can.. Label to begin with refund the money this color, volcanique, is known Flame. Service is unacceptable stain-resistant and light-colored, perfect for monitoring your food when and. S long lasting, brightly colored, enameled cast-iron and ceramic pots and pans stores like Target or... High-Quality alternatives like Staub and Tramontina by: Know your Grinder of stars. Replacement or substitute for professional advice.Contact us: [ email protected ] if you to! With contents shattered and i like it very much... no response do a decent job at locking in more. Fades from light to dark ovens using similar materials and techniques, and performs than. As an Amazon Associate, Prudent reviews earns fees when you click on the container! Of clean, try these tips for unmatched customer support read dozens of reviews on Australia 's largest opinion ProductReview.com.au.
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